Protecting your privacy is very important to us. Customers like you have trusted us with their insurance needs since 2017, and we take our obligation to safeguard and secure your personal information very seriously. We want you to understand how we protect your privacy and when we collect and use your information.
TABLE OF CONTENTS
- Information We Obtain From You
- Information About Your Transactions
- Information From Third Parties
- Location Services
- Access to and Correction of Personal Information
- We obtain personal information from you directly, from your transactions with us, and from third parties such as state motor vehicle departments.
- We do not collect personally-identifying information from you when you visit our Web site or online services unless you affirmatively provide it to us.
- We do not allow third parties to collect personally-identifying information from your computer or mobile device when you visit our Web site or use our online services.
- We do not and will not sell your personal information.
Any third parties who perform services for us are required to safeguard any customer information and may only use it regarding performing those services.
- We extensively secure and limit access to your information.
- We protect information about potential, current, and former policyholders.
THE INFORMATION WE COLLECT
Non-public personally identifiable information (“Information”) is information that identifies you and is not available to the general public. The following sections tell you more about how and when we collect your Information.
INFORMATION WE OBTAIN FROM YOU
During the quoting, application, or claims handling processes you may give us Information such as your:
- Phone number
- Email address
- Car Make, Year, Model
- Date of birth
If you gave us your email address, Q4quotes may use it from time to time to notify you of such things as new services, special offers, or to confirm transactions. If you do not wish to be contacted by email for non-policy related communications, you may unsubscribe by following the instructions at the bottom of any Q4quotes email you receive.
If you are a policyholder, you can log in to your account at Q4quotes, “Update Email Preferences” on the right side of the screen and choose the level of communication you’d like to receive from us. If you have not yet enrolled online, you will need to enroll with Q4quotes.com to update your email preferences.
INFORMATION ABOUT YOUR TRANSACTIONS
We may collect Information about your transactions and experiences with us and others, such as your payment history, claims, coverage, and vehicle changes.
INFORMATION FROM THIRD PARTIES
We may receive Information about you from consumer reporting agencies, which provide us with motor vehicle reports, claim reports, and/or credit information where permitted by law. When you ask for a rate quotation, we may obtain credit information if permitted by applicable state law.
Our sales and service representatives do not have access to the details of your credit information. Other companies who view your credit report will not see the Q4quotes. It will be visible only to you. Our inquiry will not affect your credit score or credit rating. If you commit to purchase a policy with Q4quotes, we will also confirm your motor vehicle record and claims history. As permitted by law, we may also review your motor vehicle record, claims history, and/or credit information in connection with any renewal.
Your current location is only used if you permit our services to do so. If you allow your location to be obtained using a Q4quotes.com or with a browser, we will use this information to return your estimated location. We use this information solely to distinguish your current location and not to identify you Q4quotes does not automatically track your location.
ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
If you are a resident of Arizona, California, Connecticut, Georgia, Illinois, Maine, Minnesota, Montana, Nevada, New Jersey, North Carolina, Oregon, or Virginia, you have the right to request access to and correction of the personal information that we have collected from or about you. To do so, simply contact Q4quotes customer service department. If you’d like to correct information that you provided to us, our representative will make the appropriate adjustments to Q4quotes records. If you wish to correct personal information provided to Q4quotes by a third party (such as a credit rating agency) the representative will provide you with the applicable third party’s contact information. Upon the request of residents of other states, we will take reasonable steps to verify the accuracy of the personal information in our records.
THE INFORMATION WE DISCLOSE
Information about our customers or former customers will only be disclosed as permitted or required by law. Information about you that has been collected is maintained in your policy and or claims records.
We use this Information to process and service your policy; to settle claims; with your consent; or as directed by you. We may also disclose it to persons or organizations as necessary to perform transactions you request or authorize. Information about our former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as Information about our current policyholders.
Following are some examples of how we may disclose Information:
We must exchange Information about you with our agents, investigators, appraisers, attorneys, and other persons who are or will become involved in processing your application and servicing your policy or any claims you may make.
When you are involved in a claim, policy information is provided to adjusters and the businesses that will repair your vehicle.
We may share Information with persons or organizations that we have determined need the Information to perform a business, professional, or insurance function for us. These include businesses that help us with administrative functions. If the law in your state permits, we may share Information with financial institutions with which we have a joint-marketing agreement. All of these entities are obligated to keep the Information that we provide to them confidential and to use the Information only for the purpose for which the Information was provided.
Information may be provided to organizations conducting actuarial research or audits. In this case, you will not be individually identified in any research report. The organization must agree not to re-disclose the Information and the Information will be returned to us or destroyed when it is no longer needed.
We may also share your Information for other permitted purposes, including:
- with another insurance company if you are involved in an accident with their insured
- with our reinsurers
- with insurance-support organizations that detect and prevent fraud
- among the Q4quotes companies listed below and other subsidiaries of Q4quotes Corporation to offer you additional products and services
- with consumer reporting agencies as permitted by law
- with medical professionals or institutions in order to verify coverage or conduct operations or services audits
- with state insurance departments or other
- Governmental or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities
- if ordered by a subpoena, search warrant or other court order
CONFIDENTIALITY AND SECURITY
We restrict access to your Information to employees who we have determined need it in order to provide products or services to you. We train our employees to safeguard customer information, and we require them to sign confidentiality and non-disclosure agreements. We maintain strict physical, electronic, and procedural safeguards to protect your Information from unauthorized access by third parties.
ADDITIONAL INFORMATION FOR OUR INTERNET USERS
We continuously improve Q4quotes. We are interested in how visitors use our website, what they like and dislike, and where they have problems. We may gather data on how users navigate our site so we can make Q4quotes.com an easy place to do business. Our tools may gather data such as what browser a person uses or even what pages are most popular. We may also use this data, in aggregated or anonymous form, to offer you content, products, or services we hope will interest you.
Q4quotes.com may place small pieces of computer code (embedded objects) on our pages to help our advertising partners count how many customers they referred to our site. We may use these objects to track how many referred customers actually get a rate quotation. We may also use objects placed on other sites to monitor your exposure to our advertising or other offers online. These objects don’t collect any personally identifiable information about you. You can opt out of our advertising service provider(s) and other companies’ tracking cookies used for interest-based ads by visiting the Digital Advertising Alliance’s.
ADDITIONAL INFORMATION FOR USAGE-BASED INSURANCE PROGRAM USERS
Additional information for policyholders enrolled in our usage-based insurance program is included in the agreement provided upon enrollment in the program.
Under the California Consumer Privacy Act (“CCPA”), California residents have the following rights: (1) the right to know, which is the right to request that Q4quotes.com disclose what personal information we collect, use, and may disclose about them; (2) the right to delete, which is the right to request that we delete personal information that is collected or maintained by Q4quotes.com; and (3) the right to non-discrimination, which is the right to be free from discrimination for exercising any consumer rights under the CCPA. We may limit our responses to any requests under the CCPA as permitted by law.
To exercise your rights to know or delete under the CCPA, please click here or call us toll-free at 647 503 9930. For verification purposes only, we will collect a limited number of personal identifiers, send those securely through a verification system, ask you follow-up questions through our online portal or representative, and then confirm whether your identity has been verified.
You may also designate an authorized agent to make a request to know or delete on your behalf. To designate an authorized agent, you must provide the natural person, or entity registered with the California Secretary of State, with written permission to submit such a request. You (or your agent) will still be required to verify your identity. However, if an authorized agent has been provided with power of attorney in accordance with the California Probate Code, then no additional written authorization is required. All agents must submit proof to Q4quotes.com that they have been authorized by any consumer(s) to act on their behalf.
Personal identifiers such as a real name, alias, postal address, unique personal identifier, email address, telephone number, insurance policy number, account name, social security number, signature, gender, driver’s license number, physical characteristics, consumer status, and other similar identifiers. We collect this category of information directly from consumers—either online, by phone, or in person. An antifraud service provider may confirm the information a consumer has provided to us and give us additional personal identifiers in response. We may also receive personal identifiers from marketing service providers.
Driving and claims history, including information about any prior accidents or insurance claims. We request this information directly from consumers, but also sometimes receive it from antifraud and risk-assessment service providers.
Vehicle information, such as a vehicle identification number (VIN), vehicle details, including any customization, and vehicle photos. We collect this information directly from consumers, claimants, auto dealerships, body shops, and other service providers.
Financial identifiers, such as a bank account number, credit card number, debit card number, or other financial information. We generally collect this information directly from consumers. On occasion, we may receive this information indirectly while handling claims.
Medical information, such as details involving the injuries sustained in a car accident, the treatment for such injuries, as well as health insurance information. We receive this information either directly from consumers or their attorneys, or from medical-field third-parties, in accordance with state and federal law.
Commercial information about consumer transactions and experiences with us and others, such as payment history, claims, coverage and vehicle changes. We may receive this information directly from consumers or through their online activities, and sometimes from third-party vendors.
Internet or other electronic network-activity information, which may include commercial information, such as browsing history, online identifier(s), Internet Protocol address, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. We collect this information through a consumer’s use of our website or mobile application(s) and third-party partners such as analytics and marketing providers.
Geolocation data. When a consumer asks us to, we may collect geolocation data. For example, you may use our mobile application to find a nearby body shop. We collect this data through our application(s).
Audio, electronic, visual, or similar information, such as recorded statements, photos of damaged vehicles, videos of accident locations, and calls made to our customer service centers, which may be recorded. We receive this information directly from consumers or a claimant’s insurer, through police investigations (i.e. accident reports), and through fraud investigations.
Professional or employment-related information in the form of business contact information and education or employment history, which we only use as permitted by law. We generally collect this information directly from consumers. On occasion, this information is provided to us by third-parties.
Applicant and Employee information, in addition to information in the above categories, this information includes birth certificates (to validate dependents), passport numbers, access badge photos, background and screening data, and protected class characteristics. This information is used in accordance with state and federal laws and is shared with our human-resources service providers.
Inferences drawn from the information we collect when consumers visit our websites, use our mobile apps, or interact with us on our social media platforms, as well as information about consumer preferences and behavior that we collect on our websites and mobile apps.
We collect each of the above categories of information for a variety of purposes, including:
For our core business purposes, such as providing quotes for insurance, processing applications (either for insurance or for employment), establishing and servicing policies, claims handling, providing customer support, and furnishing other insurance services. For example, we use information to verify the driving history and information of our applicants; complete billing, payment and reimbursement obligations; and prevent fraud.
- To assess and improve our product and service offerings, including the development of new products and services.
- To perform data analysis (including market and consumer search and analytics and trend analysis).
- To conduct marketing activities and communicate with you regarding products and services offered by Q4quotes.com and its partners.
- To deliver website and mobile app content (including advertising) based on your interests and browsing history.
- To enable you to interact with us through social media platforms.
- To detect and prevent fraud and other prohibited or illegal activity.
- To maintain and enhance the security of our systems, data, and workplace.
- To hire qualified employees and maintain our workforce.
- To comply with legal obligations and policies.
- To bring and defend claims.
- For other purposes as permitted by law or to which you consent.
This policy can be accessed in an alternative format by contacting a Q4quotes.com representative at 1 647 503 9930.
WHAT TO DO IF YOU HAVE PRIVACY OR SECURITY CONCERNS
If you have a concern about privacy or security at Q4quotes.com, we want to hear about it by mail or email.
Please write to us at:
One Q4quotes.com Plaza
Washington, DC 20076
or email us at [email protected]Q4quotes.com.
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